Why is my campaign not spending?

How do you know if your campaign is no longer spending money?

Good indicators would be a crash in your campaign performance graph, or a sudden drop in conversions to 0. If your Facebook ads are not delivering (i.e., you’re not getting any impressions on your ads), they likely have one (or more) of the delivery issues listed below.

The first place to check for issues with your ads is the All Ads page of your campaign. Here you will find error messages issued by Facebook, or suggestions from AdEspresso.

  1. Click Your campaigns on the main navigation bar, then click Search a campaign, and select the campaign from the drop-down menu.
  2. Click the All ads tab. Errors are displayed at the top of this page. Red messages are failed delivery checks, and orange messages are recommendations that won't always require action.
    All_ads_error.png
    Ads_error_message.png
  3. To view the error details for each specific ad, scroll down and click Show # ads below each adset.
    Show_ads.png
  4. Under the status column, hover over the error prompt to read the full explanation.
    Ad_has_errors.png

Common delivery issues

An ad was disapproved or is still in review

All ads are reviewed by Facebook before they are run, to ensure they follow Facebook's advertising policies. See the full list of prohibited content that could get your ads disapproved. If your ad is rejected, Facebook will send you a notification to the email address you have registered with them.

According to Facebook, most ads are reviewed within 24 hours. During busy periods, however, it may take longer, so your ad may not be delivering because it’s still stuck in review. It’s a good idea to publish your campaign in advance with a future scheduled date to avoid any delays.

To resolve this issue
If your ad has been disapproved, make the required changes to the ad, and after your edits are saved it will be resubmitted to Facebook for review. You can also choose to submit an appeal to Facebook.

Your ad account has reached its spend limit

It’s a good idea to set a spend limit on your Facebook ad account so that no campaign spending goes overboard by accident. However, it’s easy to forget that a limit is in place, so over time that limit could be reached. When that happens, ads will no longer spend.

To resolve this issue
Navigate to your Facebook Ads Manager payment settings. Here you can change, remove, or reset your ad account's spend limit.

An image violates the 20% rule

Facebook generally does not allow images in ads to exceed an image to text ratio of 20%. Reach is often restricted for ads that have too much text in their images. This includes logos, watermarks, and slogans. The more text an image contains, the lower the ad’s reach will be. It may not run at all, and this generally happens without warning from Facebook. Learn more

Exceptions to this rule can include images of book or album covers, games, product images, and event posters.

To resolve this issue
Use Facebook’s text overlay tool to check your ads, and then make the necessary adjustments.

Your bid is too low

Facebook delivers ads based on three factors: Their bid (what you're willing to pay for the desired action), how likely your audience is to take that action, and the relevance and quality of the ad.

Placing a bid cap on your bid could keep it too low and cause delivery problems. See Choosing a bidding strategy to understand the different bidding options in AdEspresso.

To resolve this issue
Raise your bid, or switch to lowest cost without a bid cap.

Your campaign's budget is too low for the number of running ads

To ensure your campaign runs as expected, you should have at least the minimum budget per ad per day. This depends on your campaign type and bidding strategy, but generally is at least $2 per ad per day. Learn more

Keep in mind that running split tests creates more ads that have to share the budget within an adset, so budgets should be set accordingly.

To resolve this issue
You can easily edit the budget from the campaign’s dashboard.

Your optimization goal is hard to reach

A campaign’s optimization goal is the action you want Facebook to help you achieve by showing your ads to the people most likely to take that action. Your budget is optimized to get you the best performance from your ads based on this goal.

Delivery issues can occur when, instead of a common action like link clicks, the optimization goal is conversions. A conversion is less common than a link click, so Facebook has less data to work with to find an audience likely to take your desired action. If you have no conversions, your campaign can end up stopping after a few days.

To resolve this issue
Edit your optimization goal in your campaign’s dashboard to a more frequent action. Your conversions will still be tracked, and you’ll also get a wider audience being targeted.

Your ads are not relevant to your audience

Facebook's relevance score indicates how interesting your ads are to your audience. This is based on how positively (liking, sharing) or negatively (hiding, reporting as spam) the audience engages with your ads. The higher the relevance score, the more likely they are to be delivered.

View your relevance score in your campaign’s dashboard under Relevance & Engagement.
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To resolve this issue
Improve relevance scores by refining targets, refreshing ad creatives, and split testing different images to learn what your audience finds interesting.

Your audiences overlap

If multiple adsets in a campaign target very similar audiences, they could be competing against each other for the same audience. Facebook prevents competition by stopping the adset that isn’t performing as well.

To resolve this issue
Navigate to your Facebook Ads Manager audience page, check the boxes to select some audiences to compare, click more (three dots), and then click Show Audience Overlap. Then you can make edits to your targeting to reduce that overlap.
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