Why was my AdEspresso account automatically renewed?
AdEspresso services are purchased as subscriptions that are billed in advance and renew automatically.
As per our terms of service, AdEspresso will process the form of payment on the account on each renewal term on the calendar day corresponding to the first day you subscribed to a paid subscription.
To avoid having your account automatically renewed, you must manually cancel your subscription from your AdEspresso account profile.
Cancelled plans retain access to their features until the end of the paid billing cycle. No proration or partial refunds are applied. At the end of the paid period, the account will be automatically closed.
What should I do if I haven't received my invoice?
It can take a few days for AdEspresso to generate an invoice, as they are generated when the payment is settled, according to your bank's processing time.
Please note that all of your Billing Information must be filled in before the system is able to generate invoices.
What payment methods does AdEspresso accept?
AdEspresso accepts credit card and PayPal instant payments as methods of payment.
To make payments from a bank account, connect the bank account to PayPal, and use PayPal as your primary method of payment.
We do not accept payment by check, direct debit, wire transfers, or PayPal eCheck.
Does AdEspresso offer discounts for nonprofit organizations?
A 50% discount is available for nonprofit organizations that meet specific criteria. Applications are currently being accepted and reviewed for consideration. Please send your request to firstname.lastname@example.org.
What should I do if my transaction is declined?
In the case of a declined transaction, the system will continue to retry to process the payment. After three failed attempts, your subscription will be automatically cancelled.
Should your payment transaction be declined but your payment method (credit card, for example) is in good standing, you may want to reach out to your credit card company by calling the toll-free phone number listed on the back of your card.
Alternatively, you can update your payment method from your AdEspresso account’s settings in order to allow the system to process a new payment attempt.
How can I get help resolving a billing issue?
Please reach out to us here with your AdEspresso account email and a description of the billing issue you are experiencing.
What if I don’t know the account email?
If you do not know the email address associated with the AdEspresso account being charged, please provide as many of the following as you can (if applicable) when you reach out to us. This will help us locate the account and help you resolve the issue as quickly as possible.
- PayPal email address, charge amount and date
- Credit card type, charge amount and date
- Last 4 digits of the credit card that was charged
- AdEspresso invoice number
- Email address(es) that may have been used to create the account, or the email domain (for example @social.com)
- Full name of the account owner
We don’t provide any refunds for fees related to AdEspresso accounts and Services.