Billing FAQ

How do AdEspresso subscriptions work?

AdEspresso subscriptions can be billed on a monthly or yearly basis.

A monthly subscription is a one-month commitment, payable in advance of each month on your billing day, which is the day of the month you subscribed to the services. Monthly billing gives you the flexibility to modify your plan at any time. During your billing cycle you can upgrade or downgrade your plan, or even switch to annual billing. All of these changes would take effect immediately.

A yearly subscription is a one-year commitment, which allows you to pay one discounted and non-refundable payment rather than monthly payments for any AdEspresso plan. During your billing cycle, you can upgrade and downgrade your plan, as long as you remain on a yearly subscription. Switching from yearly to monthly is not available.

Upgrade or downgrade your account at any time from your AdEspresso profile. Click Settings Settings.png in the top-right corner of your account, then click the cup of coffee and choose your favorite upgrading option!

Our system allows you to pay only for what you are using; if your budget increases at some point during the subscription, you can change your plan and pay only for the remaining time in your cycle on the higher subscription at a prorated rate. In the case of a downgrade, please note that the difference between the two plans is not refundable; it will be kept on your account as credit and automatically used for future renewals. More details

Why was my AdEspresso account automatically renewed?

AdEspresso services are purchased as subscriptions that are billed in advance on a monthly or yearly basis (depending on your selected billing preference) and renew automatically.

As per our terms of service, AdEspresso will process the form of payment on the account on each renewal term on the calendar day corresponding to the first day you subscribed to a paid subscription.

To avoid having your account automatically renewed, you must manually cancel your subscription from your AdEspresso account profile.

Cancelled plans retain access to their features until the end of the paid monthly or annual billing cycle. No proration or partial refunds are applied. At the end of the paid period, the account will be automatically closed.

What should I do if I haven't received my invoice?

Invoices can be accessed and downloaded from your AdEspresso account’s settings. Find the steps in this article.

It can take a few days for AdEspresso to generate an invoice, as they are generated when the payment is settled, according to your bank's processing time.

Please note that all of your Billing Information must be filled in before the system is able to generate invoices.

What payment methods does AdEspresso accept?

AdEspresso accepts credit card and PayPal instant payments as methods of payment.

To make payments from a bank account, connect the bank account to PayPal, and use PayPal as your primary method of payment.

We do not accept payment by check, direct debit, wire transfers, or PayPal eCheck.

Does AdEspresso offer discounts for nonprofit organizations?

A 50% discount is available for nonprofit organizations with a Base, Premium, Elite and Diamond plan that meet specific criteria. Applications are currently being accepted and reviewed for consideration. Please send your request to support@adespresso.com.

Why was I double-billed?

A customer signing up for a monthly plan will pay a full monthly fee for their first month, for which an invoice is issued. If the customer then takes advantage of a 50% discount on a yearly plan upgrade, they are charged for the remaining part of the annual fee (50% off the yearly fee minus the full monthly fee already paid).

Once this second charge is processed, we issue another invoice. While it might seem there has been a double-billing, in reality there are two separate invoices: one for the initial monthly fee, and then a second for the remaining portion of the yearly fee upon changing the billing cycle from monthly to annual.

What should I do if my transaction is declined?

In the case of a declined transaction, the system will continue to retry to process the payment. After three failed attempts, your subscription will be automatically cancelled.

Should your payment transaction be declined but your payment method (credit card, for example) is in good standing, you may want to reach out to your credit card company by calling the toll-free phone number listed on the back of your card.

Alternatively, you can update your payment method from your AdEspresso account’s settings in order to allow the system to process a new payment attempt.

How can I get help resolving a billing issue?

Please reach out to us here with your AdEspresso account email and a description of the billing issue you are experiencing.

What if I don’t know the account email?
If you do not know the email address associated with the AdEspresso account being charged, please provide as many of the following as you can (if applicable) when you reach out to us. This will help us locate the account and help you resolve the issue as quickly as possible.

  • PayPal email address, charge amount and date
  • Credit card type, charge amount and date
  • Last 4 digits of the credit card that was charged
  • AdEspresso invoice number
  • Email address(es) that may have been used to create the account, or the email domain (for example @social.com)
  • Full name of the account owner

Refund policy

We don’t provide any refunds for fees related to AdEspresso accounts and Services. These are billed in advance on a monthly or yearly basis (depending on your selected billing preference).

See our full Terms of Service and Payment Terms for more details.

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